Terms and Conditions of Sale

These Terms and Conditions govern access to and use of the website Nalhaa.com, as well as the purchase of the products offered. By placing an order, the user accepts without reservation the terms outlined below.

1. Seller Identification

• Company Name: Nalhaa
• Legal Form: (e.g. Sole Proprietor / SAS / SRL...)
• Contact Email: support@nalhaa.com
• Website: www.nalhaa.com

2. Products

The products offered on Nalhaa.com are described and presented with the utmost accuracy. However, slight differences may occur between the photos and the actual product.

3. Prices

All prices are listed in euros (€) and include VAT, unless otherwise indicated.
Nalhaa reserves the right to change prices at any time but commits to applying the rates indicated at the time of order confirmation.

4. Orders

Orders can be placed directly online through the website.
An order is confirmed only after payment is completed.
Nalhaa reserves the right to cancel or refuse an order in case of previous disputes or unusual payment issues.

5. Payment

Payment is secure and can be made via credit card, PayPal, or other methods listed on the site.
Bank details are never stored by Nalhaa.

6. Shipping

Orders are generally shipped within [insert time] business days.
Delivery times may vary depending on the destination.
Nalhaa is not responsible for delays caused by the carrier or force majeure events.

7. Right of Withdrawal and Returns

In accordance with European law, users have 14 business days from receipt of the product to exercise their right of withdrawal, without needing to provide any reason.

To make a return:

• The product must be unused and in perfect condition.
• Return shipping costs are the responsibility of the customer, unless the error is attributable to Nalhaa.
• For any request: support@nalhaa.com

8. Warranty and Liability

Nalhaa guarantees the conformity of the products sold. In case of a defective or damaged product, the customer can request a replacement or refund.
Nalhaa cannot be held liable for misuse or improper use of the product by the user.

9. Data Protection

The information collected is processed in accordance with the GDPR.
For more details, please see our Privacy Policy.

10. Governing Law and Jurisdiction

These Terms and Conditions are governed by French law.
In the event of a dispute, the competent court will be the one in the location of Nalhaa’s registered office, unless otherwise legally required.